Response time: Calls to the dispatch desk are answered live, day or night. Emails and form messages receive a reply within one business hour during office hours, and by 9 a.m. Eastern Time the next business day otherwise.
Carriers with dispatch questions are routed straight to the dispatch desk. Companies asking about business process outsourcing or web development reach the team lead for that service directly, since both operate independently of the dispatch desk with their own staff and scheduling.
Current carriers with an urgent load issue get the fastest response by calling the dispatch line directly rather than using the form. New carriers ready to get started can skip the contact form entirely and go straight to Carrier Setup. Everyone else, including companies asking about BPO services or web development, can use the form and expect a reply from the right team the same business day.
