Business process outsourcing

Your team, extended.

Trained agents learn your process, work inside your existing tools and report to your metrics, giving growing companies extra capacity without the time and cost of a full hiring cycle. Business process outsourcing runs as its own dedicated service line at Triconcore, and the client roster spans trucking and logistics companies alongside businesses in other industries entirely.

What we run for you

Four areas, one accountable manager.

Every engagement includes a team lead who owns quality, coverage and a weekly report, so results stay visible from day one. Customer support, back office and virtual assistance suit companies in any industry, while driver assistance is built specifically for trucking and logistics operations.

Customer support

Inbound and outbound voice, email, live chat and ticket triage run using your scripts, your tone and your service level agreements.

Tier 1 and Tier 2 handling

Escalation workflows

CSAT reporting

Back-office

Invoicing, accounts receivable and accounts payable follow up, data entry, document indexing, payroll preparation and reconciliation.

Billing and collections

Document processing

Weekly reporting

Virtual assistance

Dedicated assistants manage calendars, inboxes, CRM hygiene, research and vendor coordination.

Inbox and calendar management

CRM upkeep

Lead research

Driver assistance

Check calls, ELD monitoring, detention and breakdown coordination and driver recruiting support.

Check calls & tracking

Compliance follow-up

Recruiting screens

Engagement models

Scale up or down without rewriting a contract.

Full-time · named agent

Dedicated seat

A named full time agent embedded in your team, working on your tools and your hours. Best suited to steady daily volume.

Part-time · shared capacity

Shared pod

A trained pod covers your queue alongside similar accounts. Ideal for variable or seasonal volume.

On-demand · burst coverage

Overflow & after-hours

Triconcore covers nights, weekends and volume spikes so your in house team never has to work a second shift.

Coverage

Awake when your customers are.

Shift coverage runs 24 hours a day 365 days a year across Eastern, Central, Mountain and Pacific time zones, including weekends and holidays.

English and Spanish support come as standard, with additional languages available on request.

New engagements typically ramp from kickoff to a live queue in two weeks, including shadowing and quality assurance calibration.

Tools we work in

Zendesk

HubSpot

Salesforce

Freshdesk

QuickBooks

Slack

RingCentral

Motive

Samsara

Triconcore’s BPO clients are not limited to trucking and logistics. The customer support, back office and virtual assistance teams support companies across professional services, ecommerce, real estate and other growing businesses that need reliable coverage without adding headcount. Driver assistance and check call support remain available for carriers and fleets that want that piece handled alongside their dispatching, but a company never needs to be a trucking client to work with the BPO team.

Tell Us What's Eating Your Week

One call is enough to scope the roles, the shifts and the ramp plan for your team.